# Changing Device In order to use the eSIM on another device, it must be removed from the previous device first. Once it has been successfully removed, your system should show the status of the eSIM profile as “released”. Your App should now allow the user to repeat the installation process. (Please note that installations are limited to 5 times.) If your user has not removed the eSIM profile from the previous device and has no access to that device at the moment, please hand in a ticket with Support (naming the IMSI/ ICCID) for eSIM profile replacement. Once the profile has been replaced, it should show up as released again in your system. It will be available for your user via your App. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.giga.store/customer-support/changing-device.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.