Changing Device

In order to use the eSIM on another device, it must be removed from the previous device first. Once it has been successfully removed, your system should show the status of the eSIM profile as “released”. Your App should now allow the user to repeat the installation process. (Please note that installations are limited to 5 times.)

If your user has not removed the eSIM profile from the previous device and has no access to that device at the moment, please hand in a ticket with Support (naming the IMSI/ ICCID) for eSIM profile replacement. Once the profile has been replaced, it should show up as released again in your system. It will be available for your user via your App.