Package Refund

Gigastore provides Credit Refunds for data packages if a customer cannot use the purchased package due to a technical issue.

Refunds via Gigastore will be processed if all the following conditions are met:

1. Package Purchase: The package must have been purchased using Credits via Gigastore.

2. Package Status: The data package must still be valid (not expired) and unused (full data).

3. Refund Limit: You have not exceeded the maximum number of refunds allowed this month.

To conduct a refund via Gigastore, please proceed to Sales History, find the package the customer requested to Refund and click Refund.

The following statuses for the package are possible:

1. Purchased: The item was directly purchased and activated. It can be refunded.

2. Activated: The item was activated from inventory stock or purchased before December 6th, 2024. If the package has the status "Activated", it's not refundable via the Gigastore platform. Please open a support ticket with our team, and make sure to include the Data Package ID.

3. Refunded: The item was purchased but refunded.

If you need additional assistance, please open a support ticket with our team.