DENT Gigastore Documentation
  • Introduction
  • Start with Gigastore
    • Create an Account
    • Add Credits
    • Configure Inventory
    • Set Up Auto Top-Up for Credits
  • Technical Integration
    • API Integration
    • SDK Integration
  • API
    • Getting started
    • Open API Specification
    • Postman Collection
    • API Authentification
    • Offering Packages
    • Countries API
    • Supported Devices API
    • Customers
    • First Package
    • eSIM Profiles
    • Top-up
    • Package Refund
    • Error Handling
  • Webhooks
    • First Steps
    • eSIM Status
    • Balance Alert
    • Country Change
  • iOS SDK
    • First Steps
    • Download SDK
    • Enable Direct Installation
    • iOS Universal Link
    • Integrate SDK
    • Prepare eSIM Installation
    • Install eSIM
  • Android SDK
    • First Steps
    • Download SDK
    • Enable Direct Installation
    • Integrate SDK
    • Prepare eSIM Installation
    • Install eSIM
    • Testing
  • SDK Webhooks
    • Activation Request
    • Customer Registration
  • Guidelines
    • UX Guide
  • Customer support
    • Gigastore for Support Teams
    • Connectivity
    • Changing Device
    • Package Refund
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  1. Customer support

Package Refund

PreviousChanging Device

Last updated 5 months ago

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Gigastore provides Credit Refunds for data packages if a customer cannot use the purchased package due to a technical issue.

Refunds via Gigastore will be processed if all the following conditions are met:

  1. Package Purchase: The package must have been purchased using Credits via Gigastore.

  2. Package Status: The data package must still be valid (not expired) and unused (full data).

  3. Refund Limit: You have not exceeded the maximum number of refunds allowed this month.

To conduct a refund via Gigastore, please proceed to , find the package the customer requested to Refund and click Refund.

The following statuses for the package are possible:

  1. Purchased: The item was directly purchased and activated. It can be refunded.

  3. Refunded: The item was purchased but refunded.

Activated: The item was activated from inventory stock or purchased before December 6th, 2024. If the package has the status "Activated", it's not refundable via the Gigastore platform. Please open a with our team, and make sure to include the Data Package ID.

If you need additional assistance, please open a with our team.

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