# Package Refund

Gigastore provides Credit Refunds for data packages if a customer cannot use the purchased package due to a technical issue.

Refunds via Gigastore will be processed if all the following conditions are met:

1. **Package Purchase**: The package must have been purchased using Credits via Gigastore.
2. **Package Status**: The data package must still be valid (not expired) and unused (full data).
3. **Refund Limit**: You have not exceeded the maximum number of refunds allowed this month.

To conduct a refund via Gigastore, please proceed to [Sales History](https://dent.giga.store/#/your-store/history), find the package the customer requested to Refund and click Refund.

<figure><img src="/files/Qc26OeLAJEd18bVlGPX2" alt=""><figcaption></figcaption></figure>

The following statuses for the package are possible:

1. **Purchased**: The item was directly purchased and activated. It can be refunded.
2. **Activated**: The item was activated from inventory stock or purchased before December 6th, 2024.\
   If the package has the status "Activated", it's not refundable via the Gigastore platform.\
   Please open a [support ticket](https://dent.app.link/e/ejsmhSb0wKb) with our team, and make sure to include the Data Package ID.
3. **Refunded**: The item was purchased but refunded.

If you need additional assistance, please open a [support ticket](https://dent.app.link/e/ejsmhSb0wKb) with our team.&#x20;


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