DENT Gigastore Documentation
  • Introduction
  • Start with Gigastore
    • Create an Account
    • Add Credits
    • Configure Inventory
    • Set Up Auto Top-Up for Credits
  • Technical Integration
    • API Integration
    • SDK Integration
  • API
    • Getting started
    • Open API Specification
    • Postman Collection
    • API Authentification
    • Offering Packages
    • Countries API
    • Supported Devices API
    • Customers
    • First Package
    • eSIM Profiles
    • Top-up
    • Package Refund
    • Error Handling
  • Webhooks
    • First Steps
    • eSIM Status
    • Balance Alert
    • Country Change
  • iOS SDK
    • First Steps
    • Download SDK
    • Enable Direct Installation
    • Integrate SDK
    • Prepare eSIM Installation
    • Install eSIM
  • Android SDK
    • First Steps
    • Download SDK
    • Enable Direct Installation
    • Integrate SDK
    • Prepare eSIM Installation
    • Install eSIM
    • Testing
  • SDK Webhooks
    • Activation Request
    • Customer Registration
  • Guidelines
    • UX Guide
  • Customer support
    • Connectivity
    • Changing Device
    • Package Refund
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  • Reset device
  • Installing returns Error 2600
  • Installing returns "The device could not be verified"

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  1. Android SDK

Testing

PreviousInstall eSIMNextActivation Request

Last updated 11 months ago

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Reset device

During implementation, installing different profiles on one device can be necessary. As the default behavior of the SDK is to offer the same profile on a device for reinstallation, the test device needs to be reset to issue a new profile.

With the first call of the "load" function of the Gigastore SDK, a token is stored in the SharedPreferences of your app to identify this device. To reset this device (and receive a new profile) you need to reset the SharedPreferences of your app. Please refer to the Android developer documentation on how to reset the SharedPreferences.

Installing returns Error 2600

If you experience error 2600 on your Android device during Install eSIM, it means the operating system does not allow direct installation. In this case, please check:

  • the device is not SIM-locked

  • your app is signed

  • the SHA1 of the certificate used for signing is the same that was provided to DENT

Installing returns "The device could not be verified"

If you experience this error on your Android device during Install eSIM, it means the DENT server does not allow direct installation for this device. In this case, please check based on the error message:

  • "Remote Verification failed": Your activation webhook failed. Please make sure your server returns status code 200 and "SUCCESS"

  • Device ID mismatch: Your device was registered for another SDK key. Please make sure to after changing the SDK key.

reset your device