DENT Gigastore Documentation
  • Introduction
  • Start with Gigastore
    • Create an Account
    • Add Credits
    • Configure Inventory
    • Set Up Auto Top-Up for Credits
  • Technical Integration
    • API Integration
    • SDK Integration
  • API
    • Getting started
    • Open API Specification
    • Postman Collection
    • API Authentification
    • Offering Packages
    • Countries API
    • Supported Devices API
    • Customers
    • First Package
    • eSIM Profiles
    • Top-up
    • Package Refund
    • Error Handling
  • Webhooks
    • First Steps
    • eSIM Status
    • Balance Alert
    • Country Change
  • iOS SDK
    • First Steps
    • Download SDK
    • Enable Direct Installation
    • iOS Universal Link
    • Integrate SDK
    • Prepare eSIM Installation
    • Install eSIM
  • Android SDK
    • First Steps
    • Download SDK
    • Enable Direct Installation
    • Integrate SDK
    • Prepare eSIM Installation
    • Install eSIM
    • Testing
  • SDK Webhooks
    • Activation Request
    • Customer Registration
  • Guidelines
    • UX Guide
  • Customer support
    • Gigastore for Support Teams
    • Connectivity
    • Changing Device
    • Package Refund
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  1. API

Package Refund

Gigastore provides Credit Refunds for data packages if a customer cannot use the purchased package due to a technical issue.

Refunds via API will be processed if all the following conditions are met:

  1. Package Purchase: The package must have been purchased using Credits via Gigastore.

  2. Package Status: The data package must still be valid (not expired) and unused (full data).

  3. Refund Limit: You have not exceeded the maximum number of refunds allowed this month.

When these conditions are satisfied, the Credits for the package will be refunded to your Gigastore Account. Otherwise, the system will return an error.

To conduct a refund via API, use the following route:

/activations/activated-items/{uid}/refund:
        post:
            summary: Refund an activated Item by its UID
            description: Refund an activated Item with the UID passed as a parameter in the path
            operationId: refundActivatedItem
            parameters:
                -   in: path
                    name: uid
                    schema:
                        type: string
                    description: UID of the activated item, generated by the system
                    required: true
            responses:
                200:
                    description: ok
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Last updated 5 months ago

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Replace {uid} with the unique identifier of the purchased package. The UID of the purchased package can be retrieved via .

Refunds can also be processed through Customer Support or the Gigastore platform. For more detailed information, please proceed .

activated-items
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